AcreTrader is looking to hire a Customer Success Manager based in Fayetteville, AR to join the Acres team. This is an exciting opportunity to help scale the launch of our new geospatial mapping product within the AcreTrader business suite.As the leader of the Acres Customer Success team, you will be the forward-facing ambassador for the Acres product. You will not only be a vocal advocate for our users in order to create an enriching customer experience, but you will be the relationship builder and nurturer of our growing enterprise-level customer base. 

Initially, your primary responsibilities in this role will be to build scalable processes and procedures that will support an expansion of an outstanding CS team. From there you will help us to define, evolve, and execute internal and external support strategies to drive ongoing customer satisfaction as we grow quickly and intentionally. 

The CS Manager will work with internal and external stakeholders to ensure we are prioritizing our work in a way that accelerates the improvement of our product and empowers our users. The candidate should have a keen interest in the industry and be passionate about customer service. The person in this role will be an excellent communicator, both in writing and speaking. The success of this role will be measured by the execution of overall client satisfaction, business planning growth, and retention.

This role will be working within a startup environment that requires flexibility and nimbleness. As at any growing company, you can expect many other tasks and responsibilities to be assigned, as well as growth opportunities to be seized.

Core Responsibilities: 

• Onboard and train additional customer success team members
• Establish workflows and the metrics required to measure and improve overall customer satisfaction and retention
• Be a product expert and educate customers on the product in a way that instills confidence and encourages adoption
• Collaborate across functional teams – to optimize efficiency and resolution of user’s requests and other needs
• Collect feedback from external users and share product blind spots with the Acres team in order to improve the product
• Identify and act to remove obstacles to deliver consistently high levels of service
• Develop a plan and manage enterprise account users to provide excellent customer service
• Stay current on the latest industry trends and techniques by maintaining constant curiosity and a desire to learn

Key Competencies/Requirements: 

• 2-3 years of experience in customer service and engagement role
• 1-3 years experience in a process improvement role
• Experience in Hubspot or CRM
• Experience managing and coordinating highly functioning teams
• Excellent verbal and written communication skills 
• Entrepreneurial mindset and ability to thrive in a startup environment
• Ability to think strategically and implement tactics that align with prescribed strategies 
• Ability to handle multiple requests through efficient communication
• High attention to detail & organization 

 Preferred Qualifications:

• Experience working at a startup
• Administrative Experience
• Management Experience

About AcreTrader & Acres 

AcreTrader launched in 2018 and has established itself as a leader in the farmland investment industry. Our team and company have grown at an incredible pace, and in order to continue this growth, we must do so intentionally. We have very high expectations for ourselves, each other, and every new team member. We’re looking for high performers who go about their work with a sense of curiosity and a drive to make things better. If you would like to be a part of a fast-moving operation with an opportunity to make a massive impact at the intersection of finance, technology, and agriculture—then please, read on.

Acres aims to be the most comprehensive, accurate, and useful mapping tool for agriculture. There are over 50 million farmland owners in the world that require a better service to explore their land. That includes using satellite imagery to discover how land has evolved, pricing land at market values through valuation algorithms, and exploring many layers of underlying agronomic information. Our team solves complex computer science problems, designs beautiful and intuitive product experiences, and improves the accuracy of our data to set the industry standard for mapping.